As a homeowner, you may face unexpected issues during a roofing project, and it’s important to know how a professional contractor should handle them. In this post, we’ll walk you through some common problems that may arise and how they should be addressed with transparency and clear communication.
Handling Unexpected Issues in Dayton: What Homeowners Should Know
While we strive to minimize surprises during a roofing project, unforeseen issues can still arise. Some of the most common ones include:
1. Rotten Wood and Decking Gaps
A common issue we encounter during roof installations is rotten wood. This may occur due to previous leaks or aging plywood, which may start delaminating when we remove old shingles. Plywood, made of thin layers of wood glued together, can separate over time, leading to gaps in the decking. Another issue could be slat decking, where the gaps between the boards are too wide for proper installation, affecting the manufacturer’s warranty. It’s essential for homeowners to be prepared for these potential problems.
2. Hidden Leaks and Damage
If a roof has experienced prolonged leaks, it might not be immediately visible. As a contractor, we inspect the roof thoroughly, but hidden damage is often revealed once the roofing materials are removed. Homeowners should expect that these issues may surface once we get deeper into the project.
How We Handle Unexpected Issues
When we find these issues during the job, communication is key. Here’s how we handle them:
Step 1: Transparent Communication
As soon as a problem is identified, we’ll contact you directly. We’ll explain the situation clearly, including the area that needs to be addressed, the nature of the problem, and any additional costs that may arise. We take pride in being upfront with you to avoid surprises later.
Step 2: Getting Approval for Additional Work
Once we’ve explained the issue, we’ll discuss the best course of action and the cost involved. Afterward, we obtain both verbal and written approval from you before proceeding. This step ensures that you’re always in the loop and that you know exactly what will be done.
Step 3: Final Documentation
After any additional work is completed, we provide final documentation. This includes a written contract that outlines the work completed, ensuring you have a clear record of everything. You’ll receive a copy to keep for your records, so there’s no ambiguity about what was done.
Preparing for Unexpected Issues
As a homeowner, it’s important to be aware that unexpected issues can arise. Here are a few tips to prepare for any surprises during your roofing project:
- Be open to additional work: While we aim to be thorough during the inspection, hidden problems may not appear until the roofing materials are removed.
- Set a realistic budget: Include a buffer in your budget for unexpected repairs or additional work that might be needed.
- Trust your contractor: A professional contractor will be transparent about the situation and guide you through the process.
Conclusion
Unexpected issues during a roofing project can be a concern, but with the right contractor, they can be handled efficiently and with minimal stress. We believe in keeping homeowners informed every step of the way, from discovery to resolution. If you need more information on how we handle unexpected roofing issues or any other roofing needs, feel free to browse our Roofing Services Page or Contact Us today.
